Help Getting Started

We specialize in creating video animations of our customer’s photographs for use in funeral services, memorials, celebrations of life, sharing with family and friends, and personal use on practically any device.

These videos serve as heartfelt tributes to loved ones who have passed away. They stand as enduring, timeless memorials that not only aid grieving individuals in honoring and preserving the memory of their beloved, but also serve as poignant keepsakes that can be effortlessly shared with others and future generations, ensuring that their legacy lives on.

Our videos are far more dynamic and captivating than a typical slideshow. They typically range from 3 to 5 minutes in length, offering a condensed yet powerful portrayal of the individual’s life.

We firmly believe that our video format offers a distinct advantage over traditional slideshows, particularly in terms of ease of sharing and personal viewing. While slideshows serve their purpose, lengthy presentations are impractical and can often lose the interest of viewers. Our videos, however, represent a new and innovative approach to memorializing loved ones. They provide a modern alternative—compact, easily accessible on your phone,  shareable across all your devices, and available for viewing whenever you desire.

Our aim is to create captivating tributes that fit seamlessly into your life, capturing attention and honoring your loved one within a timeframe that respects both yours and others schedule and emotional capacity.

Your tribute can be viewed on a wide range of devices, including:

• Computers: Windows PCs, Mac computers, laptops, and desktops.
• Smartphones: iOS and Android devices.
• Tablets: iPad, Android tablets, and other tablet devices.
• Smart TVs: Compatible with most modern smart TVs that support video playback from USB drives, streaming services, or casting from mobile devices.
• Media Players: Devices like Apple TV, Roku, Chromecast, Amazon Fire TV, and others that support video streaming or playback from external storage.
• Gaming Consoles: PlayStation, Xbox, and other gaming consoles that support media playback.
• Portable Media Players: Devices like iPods, MP3 players, and other portable media players that support video playback.
• DVD/Blu-ray Players: Some DVD or Blu-ray players that support USB playback or disc burning capabilities.

This is why we provide you with multiple resolutions, so that you can upload the right video file format of your tribute to any of the aforementioned devices.

A few select themes offer the ability for you to further customize your tribute video with a selection of backgrounds, color grading, and border selections. And yes, you absolutely will get a chance to see your selections and approve them before work begins on your video.

Once we’ve received your preliminary order, we will send you a mockup of what your selections will look like in your tribute video. You’ll have the chance then to review and make any changes if you would like, and once we have your final approval, we’ll begin creating your tribute video with your approved selections in place.

Personal dedications are the short messages that appear just above your loved ones name. They are a chance for you to honor or pay tribute to your loved ones through a personal message that you select on your own.

Some examples include, “In Loving Memory,” “Rest in Peace,” “Always Remembered,” “In Honor of,” and “Forever in Our Hearts.” If you need any help coming up with a befitting message, let us know during the process and we’ll be happy to help you out.

Once we’ve received your photos, you can expect your video to be produced and sent to you within 1-3 business days. Please keep in mind that creating these personalized videos is a meticulous process that requires your video editor’s time and attention in order to achieve the best outcome and results for you.

The biggest contributor to how long your video takes to produce depends on how many photographs are in the theme you have chosen.

Our process allows ample time for thorough inspection and quality assurance checks of your photos, any necessary photo editing, and precise arrangement to ensure a cohesive and poignant tribute. Also factored into our delivery time is the actual rendering of the final video, including the multiple resolutions we provide you with.

Rest assured though—getting your tribute video sent to you quickly is our top priority, and we will do everything that we can to ensure a timely delivery.

Once you’ve chosen the tribute video theme you would like to purchase, simply follow these steps to complete your order:

1. Submit the form: Start by filling out and submitting the form on the specific theme’s page that you wish to purchase. Provide all the required information, such as your name, email address, etc. Please note that “time requested by” should be within a window of reasonable expectation considering the process involved, which includes completing payment, uploading photos, and allowing 1-3 business days for production and delivery.
2. Receive email instructions: Once your form submission is received, you will receive an email from us outlining the next steps. This email will include a link and instructions on how to upload your photos for the video creation process as well as how to pay online.
3. Upload your photos: Follow the instructions provided in the email to upload your photos. It is recommended that you have all your photos ready to go, and upload all at the same time. This step ensures that we have the necessary content to create your personalized video.
4. Pay via PayPal: In the same email, you will find a link to pay via PayPal. We accept all major credit cards through PayPal’s secure payment gateway. Simply click on the provided link and follow the prompts to complete the payment process. Once your payment is successfully processed, you will receive a confirmation email. This email serves as your receipt and confirms that your payment has been received.

After receiving your payment and all of your photos, we will begin the process of creating your video based on the information and images you provided. We will work diligently to ensure that your video meets your expectations and is delivered to you in a timely manner.

As soon as your video is complete, we will email you instructions on how to access and download your finished video. You can then enjoy and share your personalized video with family and friends.

If you have any questions or encounter any issues throughout the process, feel free to reach out to us via email or through our contact form. We’re here to assist you every step of the way and ensure that your video purchasing experience is smooth and hassle-free.

Once your form submission is received, you will receive an email from us outlining the next steps. In it, you will find a link to pay for your video via PayPal. We accept all major credit cards through PayPal’s secure payment gateway. Simply click on the provided link and follow the prompts to complete the payment process.

Rest assured that your photos and personal information will be handled with the utmost care and respect. Your photos are never shared or used for any purpose other than creating your video. After completing your video, we delete all of your photos within 30 days from our hard drives. We keep the build of your video for 30 days in case of any unforeseen emergency, but if you would rather us delete your files sooner or immediately, just let us know and we’ll follow through with your wishes. Additionally, we ensure secure payment processing through trusted platforms like PayPal.

Your privacy is paramount to us, and we’re committed to providing a safe and seamless experience. If you have any concerns, feel free to reach out to us.

We value your feedback! Please consider leaving a testimonial about your experience with us. Your feedback helps us improve and ensures that future customers can trust our dedication to quality and understand the value of our service.

Each theme specifies the number of image placeholders available in the video. To ensure a smooth production process, we recommend uploading up to 10% more photographs than the required number. This additional margin allows for any unforeseen issues that may arise with specific images, such as incorrect format, low resolution, or poor image quality.

We recommend providing high-resolution digital scans of your photographs for the best results. This can be achieved with your own digital scanner, or through a professional local scanning service.

Regarding minimum requirements, images should be saved with a resolution of 300 DPI and in the RGB color space. We recommend using the JPEG file format as it offers high compression without compromising quality, ensuring your images retain their clarity and detail.

Images should ideally have a dimension of at least 1920 x 1080 pixels, ensuring optimal quality and clarity. This means that either the length of a horizontal image should be a minimum of 1920 pixels, or the height of a vertical image should be at least 1080 pixels.

If you need assistance digitizing your photos, please let us know, and we can provide guidance.

Utilizing a dedicated scanner or professional local scanning service is typically recommended for achieving the highest quality digital reproductions of photographs.

For digital photos, please ensure they are saved in common file formats such as JPEG or PNG. These formats are widely compatible and will ensure smooth processing of your tribute video.

Additionally, less common formats like TIFF, GIF and BMP may be acceptable.

When scanning physical photographs, we recommend using a resolution of at least 300 DPI to ensure clarity and detail. If possible, we always recommend scanning at the highest resolution available to you. This gives you the opportunity to have a high resolution digital image from which you could use to print enlargements, and helps preserve your photographs for future generations.

Additionally, save your scanned images in a common file format such as JPEG or PNG for easy uploading and the best file compression without loss of quality.

We pride ourselves on providing exceptional support to our customers. If you have any questions, concerns, or special requests, please don’t hesitate to reach out. Your satisfaction and peace of mind are our top priorities.

We offer customizable dedications on all of our themes, which includes the name of the person, years lived, as well as an optional personal message (ie. “In Loving Memory”).

A few select themes offer the ability for you to further customize your tribute video with a selection of backgrounds, color grading, and border selections.

Feel free to discuss your preferences with us, and we will do our best to accommodate your requests.

Once your tribute video is complete, we will securely deliver it to you via email or a private download link. You’ll have the flexibility to download and watch your video at your convenience, on any device.

All purchases include four different formats: Full HD (FHD), HD, and SD. This ensures that your video will be optimized for viewing on various devices and screen resolutions.

Your final tribute video will be delivered in H.264 MP4 format. This format is  known for its efficient compression and high-quality playback. It offers excellent compatibility across a wide range of devices and platforms, ensuring that you can easily share and view your video with family and friends.

H.264 MP4 is compatible with a wide range of devices and platforms, including Windows and Mac computers, iOS and Android smartphones and tablets, as well as popular media players and smart TVs. You can rest assured that your video will be accessible on virtually any device you own.

Yes, we utilize advanced encoding techniques to ensure that your H.264 MP4 video maintains high quality while minimizing file size. This allows for faster download and smoother playback without compromising on visual clarity or audio fidelity.

While H.264 MP4 is the standard output format, we understand that you may have specific preferences or requirements. If you have a different file format in mind, please let us know, and we will do our best to accommodate your request.

1. Open the sharing link: When you receive your video file, you’ll receive a link in your email. Tap on the link to open it.
2. Download the video: Once the link opens in your browser, you’ll see an option to download the video file. Tap on the download button or link provided.
3. Access the downloaded file: After the video file is downloaded, you can find it in the Downloads folder or within the app you used to download it (e.g., Files app for iCloud downloads, or the browser’s download manager).
4. Open the video: Tap on the downloaded video file to open it. Your iPhone will likely prompt you to choose a compatible app to open it with.
5. Playback the video: Choose your preferred video player app (such as VLC for Mobile, Infuse, or the default Apple TV app), and the video will start playing automatically. You can adjust the volume, pause, rewind, or fast forward as needed.

Remember, if you encounter any issues with playback, ensure you have a stable internet connection, and check that your iPhone’s operating system and apps are up-to-date.

1. Download the video: When you receive a video file, download it to your computer or smartphone.
2. Transfer the video to a flash drive: Once the video is downloaded, transfer it to a USB flash drive. Connect the flash drive to your computer or smartphone and copy the video file onto it.
3. Prepare the flash drive: Ensure the video file is the only item on the flash drive and that it’s formatted in a compatible file system, such as FAT32 or exFAT.
4. Connect the flash drive to your Smart TV: Insert the USB flash drive into the USB port of your Smart TV.
5. Access the USB drive on your Smart TV: Use your Smart TV remote to navigate to the USB input. This may be labeled as “USB,” “External Input,” or similar, depending on your TV model.
6. Locate the video file: Once the USB input is selected, your Smart TV will display the contents of the flash drive. Navigate to the video file using the remote control.
7. Start playback: Select the video file and press the play button on your remote to start playback.

If your Smart TV doesn’t support the video file format, you may encounter playback issues. In such cases, consider converting the video file to a compatible format using video conversion software before transferring it to the flash drive. Additionally, ensure that your Smart TV’s firmware is up-to-date for optimal compatibility and performance.

1. Install Plex: If you haven’t already, download and install the Plex app on your device. Plex is available on various platforms, including smartphones, tablets, computers, streaming devices, and smart TVs.
2. Access the sharing link: When you receive your video file, open the link provided in your email or messaging app.
3. Download the video: Save it to your device.
4. Open Plex: Launch the Plex app on your device.
5. Add the video to your Plex library: If the video is downloaded to your device, you’ll need to add it to your Plex library. Open the Plex app, navigate to the “Library” section, and select the option to add media files. Choose the location where the video is stored and follow the prompts to add it to your library.
6. Access Plex on your TV: If your TV has a built-in Plex app, open it. If not, you can use a streaming device connected to your TV, such as Roku, Apple TV, Chromecast, or a smart TV with casting capabilities.
7. Select the video: Navigate through your Plex library on the TV interface and select the video you want to watch.
8. Start playback: Once you’ve selected the video, press play, and Plex will begin streaming it to your television set.

If you encounter any issues, ensure that both your device running Plex and your TV or streaming device are connected to the same Wi-Fi network. Also, make sure both devices are updated to the latest software versions.

1. Open the sharing link: When you receive your video file, you’ll receive a link in your email. Note the link provided.
2. Use a casting feature: Many video streaming services support casting from a mobile device to Roku. Open the video link on your smartphone or computer and look for a casting icon (usually resembling a rectangle with signal waves). Tap on it.
3. Select your Roku device: After tapping the casting icon, a list of available devices will appear. Choose your Roku device from the list.
4. Playback on Roku: Once selected, the video will begin playing on your Roku-connected TV or device. You can control playback, volume, and other settings directly from your smartphone or computer.

Alternative methods: If casting isn’t available, you may want to download the video file to a USB drive or SD card and then insert it into your Roku device. Navigate to the USB Media Player or a similar app on your Roku to access and play the video.

You may also choose to install the app Plex on to your Roku, which will stream the video to your Roku device and TV setup.

If you encounter any issues, ensure your Roku device is connected to the same Wi-Fi network as your smartphone or computer, and check for any updates to the Roku software.

1. Access the sharing link: When you receive your video file, open the link provided in your email or messaging app.
2. Use casting feature: Most video streaming services and apps support casting to Chromecast. Look for the casting icon (usually resembling a rectangle with signal waves) within the video player interface. Tap on it.
3. Select your Chromecast device: After tapping the casting icon, a list of available devices will appear. Choose your Chromecast device from the list.
4. Playback on Chromecast: Once selected, the video will start playing on your TV or display connected to the Chromecast. You can control playback, volume, and other settings directly from your smartphone, tablet, or computer.

Alternative methods: If casting isn’t available, you may want to download the video file to a computer or mobile device and then use a compatible app, like Google Home or Plex, to cast the entire screen or a specific tab to your Chromecast device.

If you encounter any issues, ensure your Chromecast device and the device you’re casting from are connected to the same Wi-Fi network. Also, make sure both devices are updated to the latest software versions.

1. Access the sharing link: When you receive your video file, open the link provided in your email or messaging app.
2. AirPlay feature: Apple TV supports AirPlay, which allows you to stream content from your iPhone, iPad, or Mac to your Apple TV. On your iOS device or Mac, swipe down from the top-right corner to open Control Center (on iPhone/iPad) or click on the AirPlay icon (on Mac).
3. Select your Apple TV: In Control Center or the AirPlay menu, you’ll see a list of available devices. Choose your Apple TV from the list.
4. Playback on Apple TV: Once selected, the video will start playing on your Apple TV. You can control playback, volume, and other settings directly from your iOS device or Mac.

Alternative methods: If AirPlay isn’t available, you may need to download the video file to a computer or mobile device and then use iTunes or a compatible app like Plex to stream the video to your Apple TV.

If you encounter any issues, ensure your Apple TV and the device you’re streaming from are connected to the same Wi-Fi network. Also, make sure both devices are updated to the latest software versions.

Here are step-by-step instructions tailored for Android users:

1. Open the sharing link: When you receive your video file, you’ll receive a link in your email. Tap on the link to open it.
2. Download the video: Once the link opens in your browser, you’ll see an option to download the video file. Tap on the download button or link provided.
3. Access the downloaded file: After the video file is downloaded, you can find it in your device’s Downloads folder or within the app you used to download it (e.g., Downloads app, Files by Google, or your device’s default browser).
4. Open the video: Tap on the downloaded video file to open it. Your Android device will prompt you to choose a compatible app to open the video with.
5. Playback the video: Select your preferred video player app (such as VLC for Android, MX Player, or the default Video Player app), and the video will start playing. You can adjust the volume, pause, rewind, or fast forward as needed.

Should you encounter any playback issues, ensure you have a stable internet connection, and check that your Android device’s operating system and apps are up-to-date.

If you experience any issues with playback or compatibility, please don’t hesitate to contact us. Our dedicated support team is here to assist you and ensure that you have a seamless viewing experience with your tribute video.